Refund policy
Effective date: 26 October 2026
Thank you for shopping with WONTED. If your purchase isn't quite right, please review the policy below for returns, exchanges, and defective items. Refunds are issued as store credit.
1. Free returns (Singapore orders)
Returns are free for orders delivered in Singapore. We’ll send you a prepaid SPX return label at no cost.
Please note that the original shipping fee you paid at checkout is non-refundable.
2. Return eligibility
To qualify for a return, your item must:
- Be requested within 7 days of receiving your parcel
- Be unworn, unwashed and unaltered, with all tags attached and in its original packaging
The following are final sale and cannot be returned:
- Items bought on sale or promotion
- Items bought with a discount code (except your first-order welcome code)
- Orders paid for using store credit
- Gifted or complimentary items
3. How to return
- Log in to your account, open your order and select Request return. Choose your reason and submit. If you have any trouble, email us at shopwonted@gmail.com with your order number.
- Wait for our approval. Please don’t send anything back before then, as parcels without an approved return may be rejected.
- Once approved, we’ll email you a prepaid SPX return label.
- Pack your item securely and attach the label. We’ll let you know your SPX pickup date, which will be arranged within 7 days of approval.
4. Store credit
Once we receive and check your return, we’ll issue store credit for the item price within 7 days of receiving returned item(s). Your credit is valid for 180 days and can be used at checkout when you’re logged in to your account.
5. International orders
Free returns are only available in Singapore. For international orders, returns follow the same eligibility rules above, but return shipping, customs duties and taxes are paid by the customer. Please send your return using a tracked method so it reaches us within 18 days of approval. We can’t be responsible for international return parcels lost in transit.
6. Exchanges
We don’t offer direct exchanges. If you’d like a different size or style, return your eligible item for store credit and place a new order.
7. Incorrect or defective items
If you receive the wrong item or a defective one, email shopwonted@gmail.com within 7 days of delivery with your order number and clear photos.
- If the item is in stock, we’ll send a replacement along with return packaging for the faulty piece, which must be sent back within 7 days.
- If the item is out of stock, we’ll issue store credit (valid for 12 months) once we receive the faulty item.
Defective or incorrect items must be returned unworn, unwashed and with tags attached.
8. What counts as a defect
An item is considered defective only if it has a visible manufacturing flaw that affects its appearance when worn, such as holes, large stains, fabric pilling, missing buttons, broken zippers, or major sewing errors.
We cannot offer store credit or replacements for the following, which are normal for handmade and mass-produced garments:
- Measurement variance: garment measurements are approximate and may vary by 1 to 3 cm due to production. This is not a defect.
- Sizing guides: UK size references are a rough guide, not an exact measurement.
- Colour differences caused by screen settings or studio lighting.
- Varied print placement from fabric cutting.
- Removable chalk marks or superficial dirt that washes off.
- Faint, non-obvious specks on light-coloured fabrics.
- Loose threads or easily fixable loose buttons.
Items are no longer eligible for a defect claim once washed or worn. Damage caused by bleach, harsh detergents, soaking, or high heat (dryers or irons) is not covered.
Contact
Questions about returns or refunds? Email us at shopwonted@gmail.com and a real person will get back to you.
