FAQs

Every product page lists detailed garment measurements in cm. We recommend measuring a similar piece you already own and comparing it to those flat measurements, rather than relying on the size label alone. Our Size Guide also shows how to measure yourself.

UK sizing is a rough reference. For the truest fit, always check the cm measurements on the product page. Every WONTED piece is graded from a plus-first pattern for UK 14 to 22.

Our pieces are made in small production batches, so a discrepancy of 1 to 3 cm is normal and unavoidable. This does not affect the intended fit and is not considered a defect.

We are based in Singapore and ship both locally and internationally. We do not currently ship to the United States.

Local delivery within Singapore is a flat S$3, and free for orders over S$80, sent door-to-door via SPX. International orders are charged in SGD, and the exact fee is shown at checkout once you enter your delivery address. Approximate guide:

Foreign-currency amounts are estimates and vary with the exchange rate at checkout. See our Shipping page for full details.

In-stock orders are processed and dispatched within 2 to 4 business days after payment is confirmed. Delivery time after that depends on your destination and is shown at checkout.

We accept secure payments at checkout, including credit and debit cards (Visa and Mastercard) and digital wallets such as Apple Pay and Google Pay. The full list of available options is shown at checkout.

Store credit is a digital balance on your account that you can use to buy anything on our site. Log into your account to view your balance; it applies automatically at checkout. Store credit is available to both local and international shoppers, is non-transferable, and cannot be extended past its expiry date. Items purchased with store credit are final sale.

We do not offer direct exchanges. If an eligible item isn't quite right, return it for store credit and use that credit to buy your preferred size or a new piece.

Log into your account, open your order, and select Request return within 7 days of receiving your parcel. Once approved, local returns must reach us within 7 days and international returns within 18 days.

Final sale and cannot be returned: sale items, promotional items, or orders placed using a discount code (except your first-order welcome code); and any purchase made using store credit or reward points.

Valid returns are processed within 7 business days of receipt and issued as store credit valid for 180 days. A subsidised shipping fee from your original order may be deducted from your final store credit balance.

Email shopwonted@gmail.com within 7 days of delivery with your order number and clear photos of the issue. We'll gladly arrange a replacement or a store credit refund (valid for 12 months).

Natural variations from production and printing are not defects. These include a 1 to 3 cm measurement variance, slight colour differences from screen settings or studio lighting, minor print placement shifts, removable chalk marks or superficial dirt that washes off, faint specks on light fabrics, and loose threads or easily fixable buttons.

Unfortunately no. We cannot accept items that have been washed, worn, or altered. Damage caused by bleach, harsh detergents, prolonged soaking, or high heat from dryers or irons is not covered.