Returns & Exchanges

Effective date: 23 August 2026

Thank you for shopping with WONTED. If your purchase isn't quite right, please review the policy below for returns, exchanges, and defective items. Refunds are issued as store credit.

1. Return eligibility & conditions

To qualify for a return, items must meet all of the following:

  • Time frame: your return request must be made within 7 days of receiving your parcel.
  • Condition: items must be in their original packaging, unworn, unwashed, unaltered, and with all tags fully intact.
  • Final sale (not returnable): items purchased on promotion, on sale, or with a discount code (except your first-order welcome code); and any order paid for using store credit or reward points.

Key deadlines & logistics

  • Local orders: returned items must reach us within 7 days from the date your return is approved.
  • International orders: returned items must reach us within 18 days from the date your return is approved.
  • Tracking required: returns must be sent by a traceable method (registered post, SmartPac, or courier). WONTED is not liable for lost return parcels. If we do not receive the parcel, the return will be treated as invalid.
  • All postage, customs duties, and taxes on returns are borne by the customer.

2. How to request a return

All returns must be approved by us first. We may reject parcels sent without a confirmed return request.

  1. Request approval: log into your account, open the order, and select Request return. If you have any trouble, email us at shopwonted@gmail.com with your order number.
  2. Select a reason for your return and submit the request.
  3. Wait for confirmation. Please do not mail anything back until you receive approval from our team.
  4. Pack & ship: once approved, you'll receive return instructions by email. Enclose the return form, and ship the parcel back using a traceable method.

Store credit & fees

  • Shipping deduction: a subsidised shipping fee from your original order is deducted from your final store credit. Local orders: up to S$3 (depending on the number of items returned). International orders: approximately USD $5 to $10.
  • Issuance: valid returns are processed within 7 days of us receiving them. You will be issued store credit valid for 180 days, applied to your account and usable at checkout when logged in.

3. Exchanges

We do not offer direct exchanges for a different size or design. If you'd like something else, please return your eligible item for store credit and place a new order.

4. Incorrect or defective items

We care about quality. If you receive an incorrect or defective item, we'll gladly arrange a replacement or issue a refund as store credit (valid for 12 months).

  1. Email shopwonted@gmail.com within 7 days of delivery.
  2. Include your order number and clear photos of the affected area.
  3. If the item is in stock: we'll send a replacement along with return packaging for the defective piece, which you must mail back within 7 days.
  4. If the item is out of stock: store credit is issued once the defective item is returned to us.

All defective or incorrect items must be returned in their original condition, unwashed, unworn, and with tags intact. Items that do not meet these criteria will be rejected.

5. What counts as a defect

An item is considered defective only if it has a visible manufacturing flaw that affects its appearance when worn, such as holes, large stains, fabric pilling, missing buttons, broken zippers, or major sewing errors.

We cannot offer store credit or replacements for the following, which are normal for handmade and mass-produced garments:

  • Measurement variance: garment measurements are approximate and may vary by 1 to 3 cm due to production. This is not a defect.
  • Sizing guides: UK size references are a rough guide, not an exact measurement.
  • Colour differences caused by screen settings or studio lighting.
  • Varied print placement from fabric cutting.
  • Removable chalk marks or superficial dirt that washes off.
  • Faint, non-obvious specks on light-coloured fabrics.
  • Loose threads or easily fixable loose buttons.

Items are no longer eligible for a defect claim once washed or worn. Damage caused by bleach, harsh detergents, soaking, or high heat (dryers or irons) is not covered.

Contact

Questions about returns or refunds? Email us at shopwonted@gmail.com and a real person will get back to you.